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You may request the termination of your account and/or any payments made in lieu of virtual items initiated on the Company Platform, at any time by contacting our Customer Service team either through phone or the customer support email ID. Our contact information can be found on the Support page of our website as well as in this agreement.

When submitting your cancellation request, you must provide the correct username and password for your account for verification along with details of the transaction to be refunded. Incomplete cancellation requests will be deemed invalid and will not be processed. You will be responsible for any service fees that arise from your failure to cancel your account.

Refund requests which are initiated after 7 days from the date of making the said transaction shall not be refunded. Post the 7 (seven) day period, the user foregoes any rights to the membership/subscription fee paid, bought; unless the company is directed to do so as per Law or by an order of a competent court or any other such authority.